I graduated in 1996 with a 2:1 BA (Hons) Information and Library Management from Manchester Metropolitan University.
Represented students’ interests on the Academic Course Council.
Studies included a student exchange to State University College at Buffalo, New York.
Dissertation: Studied the effect of library interior design on users' behaviour, contrasting 1960s and 1990s design; utilising U.S. case studies.
NVQ Customer Service Level 3 (1997)
Member of the Charter of Library and Information Professionals (MCLIP)
Chartered Institute of Library and Information Professionals (CILIP)